Payment and Refund Policy
Last updated: 26 October 2026
Scope of the Policy and Services Covered
This Payment and Refund Policy applies to all purchases of digital courses, subscriptions, and related professional resources offered through newslura. The services focus on studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. It covers transactions made by customers in the United Kingdom and explains how payments are processed, when refunds may be available, and the rights available under UK law. The policy does not apply to any physical goods or in-person training sessions.
Prices, Currencies, Taxes and Additional Charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where required by law. No hidden fees apply to standard purchases, but any currency conversion charges imposed by your payment provider remain your responsibility. Promotional discounts or bundle offers are clearly marked at the time of purchase and may affect the final amount charged.
Accepted Payment Methods, Authorisation and Security
We accept major credit and debit cards, PayPal, and bank transfers for course access. Payment authorisation occurs immediately upon order submission. All transactions are processed through secure third-party gateways that comply with UK data protection standards. We do not store full card details on our systems.
Order Confirmation and Contract Formation
A contract is formed once you receive an order confirmation email after submitting payment details. This email summarises the purchased course, price paid, and access instructions. Until this confirmation is sent, no binding agreement exists between you and newslura.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase to cancel without giving a reason. Cancellation must be notified in writing to [email protected]. Access to digital content begins immediately upon confirmation, so the right to cancel may be lost once you start the course material.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available within the 14-day period if you have not accessed more than 20 percent of the course content. Full refunds are not granted after substantial progress or completion. Promotional bundles, gift subscriptions, and any content marked as non-refundable at purchase are excluded. No refunds apply for change of mind after the cooling-off period.
Step-by-Step Procedure to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include any supporting details such as the date of purchase. Requests must be submitted from the email address used at checkout. We acknowledge receipt within two working days.
Inspection, Approval, Rejection and Notification of Decisions
Each request is reviewed within ten working days. We assess access logs and usage data to confirm eligibility. You will receive written notification of approval or rejection, including the reasons if declined. Approved refunds are processed promptly after notification.
Refund Method, Processing Time and Receipt of Funds
Refunds are returned to the original payment method. Credit or debit card refunds typically appear within five to ten working days, while PayPal refunds process within three working days. Bank transfers may take up to fourteen days depending on your institution. We notify you once the refund has been issued.
Special Rules for Digital Content, Subscriptions and Promotional Offers
Digital courses are supplied instantly, so the cooling-off period ends upon substantial access. Subscriptions renew automatically unless cancelled at least seven days before the renewal date. Promotional offers are valid only for the stated period and do not extend cancellation rights beyond the standard 14 days.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated and refunded automatically within five working days. Chargebacks are treated as refund requests and may lead to account review. Suspected fraudulent activity is reported to the relevant authorities and may result in permanent account termination without refund.
Mandatory Consumer Rights That Cannot Be Excluded
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including the right to receive services of satisfactory quality. You may also have rights under the Data Protection Act 2018 and UK GDPR regarding any personal data processed during the transaction. These rights cannot be limited by this policy.
Contact Route, Policy Changes and Last Updated Date
For questions about this policy, contact us at [email protected] or 01494 671234. We may update the policy from time to time to reflect legal changes. The current version is always available on this page and the date of the latest update is shown at the top. Continued use of the site after changes constitutes acceptance of the revised terms.